Issues in sales flow

Dear customer,

On June 24th, from 15:30 to 16:30 CEST, we experienced an outage on our entire Enviso platform.

This incident was caused by a lock on our database system, which resulted in downtime across all our services.

To prevent this in the future, we will implement automatic monitoring of database migrations in our CD pipeline.

We apologize for any inconvenience this may have caused and appreciate your understanding as we work to improve our systems and prevent future occurrences.

Team Vintia

The database is fully operational and the incident has been resolved.
However, we’ll dig deeper to identify the root cause and prevent this from happening in the future.

The database has recovered and sales flow is up & running again.
We are monitoring the results closely.

We have identified a major disruption on our database and are working towards a solution.

We’ll share another update shortly.

We are currently experiencing a major disruption.

Our team is working to identify the root cause and implement a solution as soon as possible.
We’ll share another update shortly.