Enviso Pay - Elevated error rate

Dear customer,

On April 21 at 18:50 CET, we experienced service instability in our Enviso-Pay component, caused by an outage at our payment provider, Adyen.

According to initial reports, the disruption was due to a DDoS attack targeting Adyen. This affected the communication between our systems and their payment infrastructure.

We observed two distinct waves of downtime:

• First incident: 18:50 – 19:39 CET (49 minutes)
• Second incident: 20:36 – 20:45 CET (9 minutes)

In the meantime, Adyen has published an article with further details on the incident: https://www.adyen.com/knowledge-hub/mitigating-a-ddos-april-2025

Our goal is to further strengthen our systems and enhance our collaboration to minimize the impact of such incidents in the future.

Team Vintia

Our partner has confirmed that the service instabilities have been fully resolved. We’ll share a detailed post-mortem soon.
Partner Status Page (Adyen): https://status.adyen.com/

Our partner’s services are recovering. We’re continuing to monitor the situation closely.
Partner Status Page (Adyen): https://status.adyen.com/

We’re currently investigating an issue causing an elevated error rate.
Our partner is actively working on a fix, and we’ll provide another update shortly.

Partner Status Page (Adyen): https://status.adyen.com/