Degraded performance

Dear customer,

On October 6th, from 13:47 till 13:57 CEST, we experienced degraded performance on our Enviso platform.

The incident was caused by a faulty downgrade of our caching component, which led to multiple restarts. As a result, our services were unable to access the cache properly and became unstable.

To prevent similar issues in the future, we are enhancing our infrastructure deployment process to ensure greater reliability and stability.

We sincerely apologize for the inconvenience and appreciate your understanding as we continue to strengthen our systems.

Team Vintia

We experienced degraded performance on some endpoints starting around 13:47 CET. The issue was identified and resolved shortly around 13:57 CET. All services are now operating normally. A more detailed post-mortem will follow soon. Thank you for your patience.