Ticketing Sales Disruption

Dear customer,

On September 15th, from 8:33 till 9:04 CEST, we experienced a disruption affecting our ticketing sales flow.

The incident was caused by a data migration that resulted in a compatibility issue between the updated data and the version of our forms service running in production.

As a result, ticketing widget sales and backoffice sales (via the sales app) were unavailable. Direct-selling customers were only impacted when using form fields.

To prevent similar issues in the future, we are reviewing our migration processes and reinforcing our monitoring.

We appreciate your understanding and thank you for your continued trust.

Team Vintia

The incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently experiencing a disruption on ticketing widget.

Our team is working to identify the root cause and implement a solution as soon as possible.
We’ll share another update shortly.