Delay in ticket processing

Dear customer,

Today from 11:15 till 12:20 CEST, we experienced delays in generating passes. This caused longer wait times for visitors to receive their email and passes with a maximum of 13 minutes.

The delay was caused by an unusually high volume of traffic, which temporarily overloaded our order processing system. Once activity returned to normal levels, processing caught up on its own and everything was back to normal by 12:20 CEST.

We’re taking steps to detect this kind of load spike earlier and to handle it more smoothly, so we can prevent this from happening again.

We apologize for the inconvenience.

Team Vintia